SUPPORT DESK

Central de Ajuda

Transparência, segurança de dados e atendimento direto.
Como podemos ajudar a guiar sua jornada hoje?

Como funciona o Login (SSO)?

Entenda por que usamos contas sociais e como sua privacidade é mantida 100% blindada durante a instalação.

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Sign-in with Apple

O ecossistema iOS exige rapidez e segurança. Ao tocar em "Continuar com Apple", o iOS autentica você por biometria (FaceID) e envia apenas uma prova matemática de ID para nós. Você pode até usar a opção "Ocultar Meu E-mail" para permanecer totalmente anônimo.

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Google Sign-In

Ao selecionar "Continuar com Google", nós não temos acesso à sua senha ou à sua conta do Google. O Google simplesmente atesta para o StarWritten que você é você. É a forma mais robusta e à prova de invasões para salvar seu Histórico de Tarot na nuvem.

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Zero Senhas

Por que não pedimos para você criar uma senha no app? Senhas vazam e causam dor de cabeça. Usando Apple ou Google (OAuth 2.0), removemos a necessidade de um banco de dados vulnerável. Você faz login com 1 toque, gerencia seus acessos e sua conta fica segura sob o protocolo militar do Google/Apple.

General

The basics about StarWritten.

What is StarWritten?
StarWritten is a complete astrology, tarot, and occult companion app available in 24+ languages. It combines AI-powered readings (Tarot, Natal Chart, Dream Interpretation, Palm Reading, Past Lives, Career Guidance) with a live marketplace of human readers, a social network called the Astral Network, and a full achievement system with 250+ badges.
How many Tarot Decks are available?
We offer four complete historical decks: Rider-Waite-Smith (78 cards), Tarot de Marseille (78 cards), Petit Lenormand (36 cards), and Baralho Cigano / Brazilian Gypsy Oracle (36 cards). Each features original artwork and you can switch freely between them for your daily draws.
Why does the app need my birth information?
Your exact date, time, and place of birth are required to calculate your true natal chart via Swiss Ephemeris. This ensures the Daily Horoscope, Astral Bond (Synastry), Career Guidance, and Past Lives analysis are astronomically accurate to you.
How do I restore my purchase?
Go to Settings > Subscription > Restore Purchases inside the app. Make sure you're logged in with the same Apple ID or Google account used for the original purchase.
What is the Resonance (Zodiac Stones) system?
You can activate your daily Zodiac Stone in the app. Maintaining this daily streak boosts your "Luck" odds, giving you a higher chance of drawing Epic and Legendary Tarot cards. The streak also contributes to your badge progression and weekly challenges.

Premium & Subscriptions

Everything about our Premium and Premium Plus tiers.

What's included in the free tier?
The free tier includes daily Tarot draws, daily horoscope, Moon Phases & Today's Sky, Zodiac Stone Activation, Búzios Oracle (3 per month), Fortune Teller AI, and full access to the Astral Network social features.
What does Premium unlock?
Premium (starting from R$24,99/month) unlocks everything in Free plus: Complete Natal Chart, Astral Bond (Deep Synastry), Dream Interpretation, Palm Reading, Career Guidance, Past Lives Revelation, unlimited Búzios, Tarot Redraw, 10% bonus on wallet credits, and an ad-free experience. Prices vary by region.
What is Premium Plus?
Premium Plus (R$79,99/year) is our highest tier for the most dedicated seekers. It includes everything in Premium plus: your first Live Reading free, Soul Portraits, Digital Deck Collection, Premium Profile Frame, greater Omen reach in the Astral Network, Occultism Academy access, 15% bonus on wallet credits, and exclusive resources. It requires an active Premium subscription. Prices vary by region.
Does Premium Plus have a free trial?
Yes! Premium Plus comes with a 3-day free trial. You can explore all Premium Plus features risk-free, and you won't be charged until the trial ends. Cancel anytime from your App Store or Google Play subscription settings.

Astral Network

Our social network for the spiritual community.

What is the Astral Network?
The Astral Network is StarWritten's built-in social network where you can share spiritual experiences called "Omens." It's a community space organized around the four classical elements (Fire, Water, Earth, Air) where you can post insights, resonate with others' content, and build your cosmic profile.
What are Omens?
Omens are posts in the Astral Network. Each Omen is tagged with one of the four elements and can include text, images, and shared readings. Other users can Resonate (like) or Echo (share) your Omens, and you can bookmark Omens for later.
What are the four Elements?
The feed is organized into four elemental channels: Fire (bold predictions, tarot reveals, hot takes), Water (emotional reflections, dream journals, moon insights), Earth (career readings, stone activations, grounding rituals), and Air (natal chart analyses, synastry discoveries, intellectual exploration). Your default element is determined by your zodiac sign.
How is content moderated?
Every Omen is evaluated in real-time by our AI governance system. It automatically detects and blocks harmful content, spam, and policy violations. Users can also report content, and repeated violations result in escalating penalties — from temporary mutes to permanent bans.
What are Blasts?
Blasts are daily cosmic greetings you can send to friends in the Astral Network — like a spiritual "good morning." Each user can send one Blast per day. It's a quick, personal way to stay connected with your spiritual circle.

Badges & Achievements

Your progression and rewards system.

How does the badge system work?
StarWritten features 250+ badges across 10 prestige tiers (Colorless, Bronze, Silver, Gold, Platinum, Diamond, Obsidian, Celestial, Mythical, Transcendent). You earn badges by using features — tarot draws, consultations, social engagement, streaks, and more. Higher-tier badges unlock exclusive profile effects and real rewards.
What rewards do badges unlock?
Depending on the tier, badges can unlock: aura effects around your profile picture, wallet credit bonuses, XP multipliers, and — for the highest-tier consultation badges — one-time free Live Reader consultations with no time limit. These loyalty rewards are granted to dedicated seekers who reach Platinum tier and above on consultation milestones.
Can I display my badges on my profile?
Yes! You can equip up to 3 featured badges on your profile. Other users in the Astral Network will see your featured badges, and higher-tier badges produce visible aura effects (glow, particles, animated rings) around your avatar.

Live Readers & Consultations

How our live consultation marketplace works.

How do Live Consultations work?
Browse our marketplace of verified human readers, check their profiles, ratings, and specialties, then start a live text-based consultation. You pay per minute using your wallet balance. The session runs until you or the reader ends it.
How does the 3-minute AFK rule work?
During live consultations, if either party is idle (Away From Keyboard) for more than 3 minutes, the platform automatically terminates the session. This protects your wallet from draining on unused minutes.
Is there a refund policy for consultations?
Due to the immediate delivery of human time, Live Consultations cannot be refunded once minutes are consumed. However, the 3-minute AFK rule prevents accidental billing. If you experience a technical issue, contact support through the app.
Is my financial data secure?
Yes. We use Stripe Level 1 PCI Compliance for all Live Reader payments, and native App Store / Google Play billing for Premium subscriptions. We never store, see, or intercept your credit card details. All transactions are encrypted end-to-end.

Advertising on StarWritten

Reach a highly engaged spiritual audience.

How does advertising on StarWritten work?
StarWritten offers native ad placements that blend seamlessly into the Astral Network feed. Advertisers can create campaigns through our Ad Manager portal, set budgets, target specific audiences by zodiac sign, element, and interests, and track performance with real-time analytics.
What ad formats are available?
We support multiple formats: Native Feed Omens (appear naturally in the social feed), Banner Ads, Interstitial Cards, Sponsored Readings, Featured Placement in the marketplace, and Daily Sponsorship (exclusive 24-hour takeover of a zodiac sign's daily content).
What targeting options are available?
StarWritten offers unique targeting that no other platform can match: target by zodiac sign, element affinity (Fire/Water/Earth/Air), engagement level, badge tier, premium status, and content interests. This means your ads reach exactly the right audience segment.
How do I get started with advertising?
Visit our Advertise page to learn about pricing and formats, then contact our team to set up your first campaign. We offer CPM (cost per thousand impressions), CPC (cost per click), and CPD (cost per day) pricing models.
Do Premium users see ads?
No. Premium and Premium Plus subscribers enjoy a completely ad-free experience. Ads are only shown to free-tier users in the feed and between features.
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Still need help?

To protect your privacy and ensure secure verification, all support tickets must be opened directly inside the StarWritten app.

Our front-desk team typically responds within 24 hours.