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Terms of Use

Last updated: February 2026

1. Acceptance of Terms

By downloading, installing, or using the StarWritten app ("App"), you agree to these Terms of Use. If you do not agree, do not use the App.

2. Description of Service

StarWritten is an entertainment and self-knowledge app that offers:

Astrological readings based on your natal chart
Personalized daily predictions
Astrological compatibility analysis
Dream interpretation
Palm reading
Past lives analysis
Tarot and Búzios guidance
Interactive consultation with virtual tarot reader (with optional audio recording)

3. Nature of Content & Scope of Responsibility

IMPORTANT: All StarWritten content and third-party advice are based on traditional astrological principles and divinatory systems (Rider-Waite Tarot, Búzios).

The system, INCLUDING all readings, interactions, and advice provided by third-party Live Readers, is provided EXCLUSIVELY for entertainment, spiritual reflection, and self-knowledge purposes.

We absolutely do not replace, nor are we a substitute for, professional medical diagnoses, psychiatric/psychological treatments, financial planning, or legal advice. Under no circumstances should any decision be made purely based on a reading. If you are experiencing a life crisis, please seek immediately the help of licensed clinical professionals.

4. Appropriate Use

You agree to:

Provide truthful information about your date of birth
Use the App only for personal and non-commercial purposes
Not share your account with third parties
Not attempt to bypass security or payment systems

4.1 Microphone Usage

The interactive consultation feature may request access to your device's microphone
By granting this permission, you authorize the use of the microphone exclusively during active interaction with the consultation
You can revoke this permission at any time in your device settings
Recorded audio is processed locally and is not stored on servers

5. Account and Data

You are responsible for maintaining the security of your account
We may suspend accounts that violate these terms
By creating an account, you authorize the storage of necessary data

6. Live Consultations & Per-Minute Billing

The App offers real-time text, voice, and video consultations with independent third-party Tarot Readers and esoteric professionals.
Per-Minute Billing: Live sessions are billed precisely based on the duration (minutes and seconds) the user remains in the active room after the Reader accepts the consultation.
Irreversible Refund Policy: Because time is an unrecoverable asset delivered in real-time by an independent contractor, there are absolute no refunds for time already consumed in an active chat room.
AFK (Away From Keyboard) Penalty: If a user abandons a live session without explicitly closing the chat, the system may automatically terminate the session after 3 minutes of inactivity to protect the user's credits. The user will be billed normally for this 3-minute AFK period, and no refunds will be issued.

6.1 Scheduled Sessions, No-Shows & Cancellations

The platform provides scheduled consultations. When scheduling or joining, the following rules apply:

Escrow Deposit: Scheduling a future consultation requires an immediate lock on your wallet equivalent to 2 minutes of the consultant's rate.
No-Show Policy: Users must be online at the exact scheduled time. If the user fails to join within the first 60 seconds (one minute) of the scheduled time, the consultation is cancelled and the 2-minute deposit is entirely forfeited and repassed to the consultant to compensate for wait time.
Late Cancellations: Scheduled consultations can be cancelled without cost and with deposit refund only with more than forty-eight (48) hours of advance notice. Cancellations made less than 48 hours before the event will result in the total loss of the deposit in favor of the consultant.

7. Premium Subscriptions & Store Purchases

Premium features and credit packages require paid transactions.
Payment is strictly processed by Stripe, App Store or Google Play.
Cancellations follow the policies of the respective payment gateways.
There is no refund after utilizing one-time digital features (such as career analysis or consuming wallet credits).

8. Intellectual Property

All App content (texts, images, design) is the property of Oak Entertainment Lab and protected by copyright laws.

9. Limitation of Liability

StarWritten is provided "as is". We do not guarantee:

Absolute accuracy of automated predictions or live readings.
Specific results in relationships or finances based on the guidance received.
Uninterrupted service availability or video-call stability.

10. Modifications

We may update these terms periodically. Continuing to use the platform constitutes acceptance of the new terms.

11. Contact

For questions or support: oakentertainmentlab@gmail.com